Reference

Privacy Policy at laskar 138

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect information to keep your account secure and process your withdrawals.

Account securityPayment protectionData retentionYour access rights
Explore the Lobby Read FAQ
laskar 138 Privacy Policy at laskar 138
REACH OUR TEAM

How to Request Your Data or Raise Privacy Concerns

Email Support Send privacy requests to our support team at any time. We respond within 48 hours to questions about what personal data we hold, how it is used, and how to request deletion or correction of your account details.
Live Chat – Daily 08:00–23:00 WIB Open the chat bubble in the lobby to speak with an agent about data access, account closure, or payment-related privacy questions. Available every day in Indonesian English and Bahasa Indonesia.
Account Settings Visit your profile page under Account Settings to view your registered name, email, phone and linked payment methods. You can update contact information or request a full download of your account data directly from this section.
SECURITY AND CONTROL

How We Protect and Manage Your Information

Encryption in Transit

All data sent between your device and our servers — including deposit amounts and login credentials — is encrypted using HTTPS. Payment information for DANA, OVO, GoPay and QRIS transactions never passes through our systems unencrypted.

Payment Processor Security

We do not store your full DANA, OVO, GoPay or QRIS credentials. Payment processing is handled by PCI-DSS-compliant partners who meet Indonesian regulatory standards for financial data handling.

Data Retention Periods

Account data is kept for as long as your account is active. After closure, we retain transaction records, KYC documents and payment history for the period required by Indonesian financial authorities, typically 5–7 years.

Access Controls

Only authorised staff can view your personal data, and only for purposes of account verification, withdrawal processing, or fraud prevention. We audit access logs regularly to detect unauthorised retrieval.

Withdrawal Verification

Before any payout to your DANA, OVO, GoPay or bank account, we verify that the withdrawal destination matches your registered payment method and that your identity has been confirmed.

Your Right to Know

You have the right to request a complete copy of personal data we hold about you. Submit a request via email or live chat, and we will deliver it within 14 days where local law permits.

Privacy Policy – Frequently Asked Questions

Transaction records, identity documents and payment history are retained for the period required by Indonesian financial regulators, usually 5–7 years. This is necessary for fraud investigation and tax compliance. Your contact information can be removed earlier on request.

You can request deletion of non-essential contact data such as your phone number or secondary email. However, identity verification documents, transaction records and payment history must be retained for regulatory compliance. Contact our support team to discuss what can be removed.

We do not store your full payment credentials. When you deposit or withdraw, your bank or e-wallet provider handles the transaction directly. We store only a masked reference to your payment method for future use, encrypted and accessible only to our payment verification team.

Only laskar 138 staff with verified authorization can access your data, and only for account verification, withdrawal processing, or fraud detection. Payment processors and identity-verification partners also have access under strict confidentiality agreements and where local law permits.

We use cookies and device identifiers to keep you logged in, remember your language settings, and detect suspicious account activity. This helps prevent fraud and unauthorised access. You can review our cookie policy in your account settings or disable certain non-essential cookies via your browser.

Contact our live chat team immediately or email [email protected]. We investigate all reports within 24 hours. If fraud is confirmed, we reverse unauthorised transactions and help secure your account. Always use a strong password and enable any available security features.

Deposit and withdrawal records are retained for as long as your account is active, plus the period required by Indonesian financial authorities after account closure, typically 5–7 years. You can download your transaction history anytime from your account dashboard.

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